Customer service is the real disruption in used-car sales, Carvana CEO says

Attention-grabbing ‘car vending machines’ save money and drive interest, Ernie Garcia III said at the Economic Club of Phoenix Luncheon hosted by the W. P. Carey School of Business on Nov. 1, 2017.

Ernie Garcia III disrupted the used-car-buying market with his company, Carvana, but he said his innovation isn’t really about cars.

In this ASU Now post published on Nov. 1, 2017:

“Our view is it doesn’t have much to do with the product,” said Garcia, a Phoenix native whose company’s headquarters are in Tempe. “The customer experience is at the root.”


Photo by Charlie Leight/ASU Now