Congratulations to the Winners of 2017 Young Scholar Research Competition

The Arizona State University Center for Services Leadership and the Co-Chairs of the Third Annual Organizational Frontline Symposium (February 2017) are pleased to announce the awards for 2017 Young Scholar Research Competition. The competition accepted research proposals focused upon ‘frontline’ topics, and the lead author was required to be either a current doctoral student or an assistant professor who is fewer than three years removed from graduation. Twenty submissions were received and evaluated by an expert panel of judges. The awarded projects include (in alphabetical order):


The Ambassador Effect: A Frontline Tactic to Enhance Customer Commitment, Loyalty, and Prosocial Behavior
Advisors: Maura Scott and Martin Mende

Corinne Kelley
Florida State University


The Impact of Social Networks on Sales Training Transfer and Performance
Advisor: Doug Hughes

Blake Runnalls
Michigan State University


Email B2B Sales Negotiation: Dynamic Use of Textual Cues as Influence Strategies
Advisor: Detelina Marinova

Sunil Singh
University of Missouri

We congratulate the winners of the 2017 Young Scholar Research Competition and wish the award recipients and all the applicants the best with their research projects!

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