– Written for the Center for Services Leadership by Elizabeth Farquhar Some companies responded to the cascade of threats and challenges of the past year by turning inward. The long game for those firms will be more exposure during future shocks because they learned little about their environment this time. Graybar, a Fortune 500 company …
Read moreWritten by Elizabeth Farquhar for the Center for Services Leadership Edward Jones works with its clients to build portfolios that are based on client goals and timelines. Building personal relationships one at a time is at the core of the work of its 19,000 financial advisors for more than 7 million clients throughout North America. …
– Written by Elizabeth Farquhar for the Center for Services Leadership At a Center for Services Leadership conference a year ago, board member Jonathan Leighton M.D. commented that complex forces were pushing the healthcare industry away from a relational focus to a more transactional model. For the Mayo Clinic, where Dr. Leighton and his administrative …
– Written by Elizabeth Farquhar for the Center for Services Leadership When he talks to business leaders about risk management, Atul Vashistha says, too often he sees their eyes glaze. “There’s another expense I have to add to operations,” they think. Twenty years ago, companies could get away with this vision of risk management as …
Written by Elizabeth Farquhar for the Center for Services Leadership In 2019, author and lecturer Stan Phelps logged 155,000 miles on Delta, doing as many as four presentations a week, all in different cities. But in early March, the COVID-19 pandemic shut down conventions and business meetings along with the rest of the world, and …
– Written by Elizabeth Farquhar for the Center for Services Leadership In early April, just weeks after communities across the country shut down in an attempt to slow the spread of a frightening new virus, the consulting firm McKinsey polled U.S. consumers about their level of distress. According to the report, “64 percent of respondents …
