The 2017 Compete Through Service Symposium has now concluded. Check back for updates on the new program and registration. Our 2018 program will take place October 24-26, 2018 at the Hilton Scottsdale Resort. Mark your calendars to attend!

The information below is from our 2017 Program – New information on our 2018 program is coming soon!

All symposium sessions are held at the Hilton Scottsdale Resort and Villas, Scottsdale.

Agenda subject to change.

October 25, 2017 Simplifing the Customer Experience
12:30 PM – 1:30 PM Check In and Ballroom Opens
1:30 PM Symposium Welcome and Opening
  “Improving the Customer Experience”
  “Building an Award Winning CX”
  Break
  “Highlights from the 2017 Customer Rage Study”
  “The Paradox of Choice”
  Afternoon Recap
5:30 PM – 7:00 PM Networking Reception and Cocktails
October 26, 2017 Mastering Disruptive Change
7:45 AM – 8:30 AM Continental Breakfast and Ballroom Opens
8:30 AM  Opening/Announcements
  “The Future of Support”
  “A Ride on the Uber Rocketship: Lessons Learned in Building the Support Function for a Company 
that Breaks (Almost) all the Rules”
  Break
  “Mastering Technology Disruption”
  Networking Lunch
  Breakout Sessions
“Coherence: Building a Harmonious Service Experience”
“Customer Experience and the Innovation Imperative”
“Leaping from Disrupted to Disruptor: How to be Ready, Willing and Able to Seize Your Moment”
“Leveraging Employee Experience to Drive a Client-Centric Culture”
Presentation Title Coming Soon – Donovan Roberson 
  Break
  Breakout Sessions – Repeat
  Break
  “All In: How Great Leaders Develop a Culture of Belief and Deliver Big Results”
  Wrap Up and Closing Announcements
5:10 PM – 6:55 PM Networking Reception
October 27, 2017 Instilling a Customer-Centric Culture
7:45 AM – 8:30 AM Continental Breakfast and Ballroom Opens
8:30 AM Opening/Announcements
  “In the Dedication to Service…Can we Lose our Ethics?”
  “Putting Them in Their Place: Creating a Customer-Centric Culture for Success”
  Break
  “Building a Guest Focused Climate”
  Key Insight Sharing and Program Wrap-Up
 12:30 PM Symposium Concludes