Friday’s Session will include a series of “Lightning Talks” from the main stage. The purpose is to bring in a quick overview of our research to a broader business audience.  The talks will be quick five to seven minute snapshots of the latest in service research and will be presented by leading service researchers.

Service Research Lightning Talk Faculty Presenters

Ruth BoltonRuth Bolton
Professor of Marketing
W. P. Carey School of Business Arizona State University




Mike BradyMichael Brady
Professor and Chair
Department of Marketing
Florida State University



Tom ChoiThomas Choi
Professor of Supply Chain Management
W. P. Carey Chair of Supply Chain Management
Arizona State University
Director, Center for Supply Networks (CaSN)


Clay Voorhees

Clay Voorhees
Associate Professor of Marketing
Michigan State University