ANNOUNCEMENT: Due to the current circumstances around Covid-19 and restrictions put in place, we are postponing our Compete Through Service Symposium to October 27-29, 2021. Check back for updates on the official dates, coming agenda, and speakers, we will be sending out more information as soon as we can. If you have any questions or need assistance, please contact us at csl@asu.edu. Thank you so much for your continued support.
The Compete Through Service Symposium
October 27-29, 2021
The Scottsdale Resort, McCormick Ranch
Scottsdale, Arizona
The 2021 Compete Through Service Symposium (CTS) will provide tools for executives, managers, and leaders across the organization. Join us for the premier, university led learning experience helping business leaders compete through the strategic use of service and an unrelenting focus on the customer. The Symposium inspires and equips leaders to create or enhance:
- New, innovative services
- A culture characterized by a customer-centric focus, employee and customer loyalty, and service excellence with the goals of increasing sustainable competitive advantage and profits
- Exemplary, “out-of-the-box” customer service
- Value-added, revenue-producing services
- Underlying all … a focus on the customer
Compete Through Service Symposium Highlights
White Paper
From the 2018 Symposium
This is the best conference I have ever attended. Fully engaging! A great use of my time!”
Heather Cone, Cumis
“The Compete Through Service Symposium is a MUST for any organization that really wants to improve the service experience of its customers.”
Rick McCombie
Senior Vice President, The Co-Operators
“The annual CTS Symposium is the best business conference I have ever gone to, and I make it a point to go every year. I bring some of our key employees and we’ve even brought customers. You get so much take home value, it’s incredible!”
Bob Zollars, Vocera
“A true holistic eye-opener for what is going on in the service industry today AND what will happen tomorrow”
Morten Soger Nielsen, SAP
“The CTS Symposium was a great place to stretch my mind and learn about the challenges and successes in services from several different industries. Well done!”
Dominic Custodio, Boeing
Call for Speakers
Do you have speaker ideas or a speaker recommendation for our next Symposium? We’d love to hear from you! Please click on the link below to fill out the form and we will be in touch regarding future speaking availability.
