ANNOUNCEMENT: Due to the current circumstances around  Covid-19 and restrictions put in place, we are postponing our Compete Through Service Symposium to November 18-20, 2020. Check back for updates on the agenda and speakers, we will be sending out more information as soon as we can. If you have any questions or need assistance, please contact us at csl@asu.edu. Thank you so much for your continued support.

The Compete Through Service Symposium
November 18-20, 2020
The Scottsdale Resort, McCormick Ranch
Scottsdale, Arizona

The 2020 Compete Through Service Symposium (CTS) will provide tools for executives, managers, and leaders across the organization. Join us for the premier, university led learning experience helping business leaders compete through the strategic use of service and an unrelenting focus on the customer. The Symposium inspires and equips leaders to create or enhance:

  • New, innovative services
  • A culture characterized by a customer-centric focus, employee and customer loyalty, and service excellence with the goals of increasing sustainable competitive advantage and profits
  • Exemplary, “out-of-the-box” customer service
  • Value-added, revenue-producing services
  • Underlying all … a focus on the customer

Compete Through Service Symposium Highlights

Call for Speakers

Do you have speaker ideas or a speaker recommendation for our next Symposium? We’d love to hear from you!  Please click on the link below to fill out the form and we will be in touch regarding future speaking availability.