Compete Through Service Symposium
Tech that Propels the Future of Service and
Mastering Service Culture
October 24–26, 2018 at the Hilton Scottsdale Resort and Villas
It takes an interplay of high quality people and an intelligent use of tech in order for a services business to adapt, grow, and thrive. While tech rapidly evolves, organizational culture remains a constant. This year’s Compete Through Service Symposium (CTS) will examine and look at both sides of that equation.
This year we are introducing a new programming format that incorporates a “ServiceThinkTank” for the last day’s session. The think tank consists of a keynote, interactive roundtable sessions, and brief lightning talks by leading service researchers.
The Compete Through Service Symposium Themes:
Tech that Propels the Future of Service – Implementing and managing technological resources and tools is essential for any organization. In our age, the tech environment is constantly changing. At CTS, we will explore how technology – especially disruptive technologies – and data will be shaping the landscape of the service world. We will look at how tech both drives and elevates existing services as well as how it creates entirely new service offerings and businesses.
Mastering Service Culture – Despite ever changing technology, culture remains at the heart of any service business. Without a strong service culture and the people dedicated to uphold it, service experiences will fail. Technology can be bought, but culture must be built over time, and often is hard to imitate. People are also a company’s most important asset and a major source of competitive advantage. CTS will provide insights, cases, and tools on how to recruit, train, retain, and LEAD people in order to grow and cultivate a true culture of service within your organization.
This is the best conference I have ever attended. Fully engaging! A great use of my time!”
Heather Cone, Cumis
CALL FOR SPEAKERS
The 2018 Compete Through Service Symposium’s program lineup has been finalized. Do you have speaker ideas or a speaker recommendation for the 2019 Symposium? We’d love to hear from you! Please click on the link below to fill out the form and we will be in touch regarding future speaking availability.
“The Compete Through Service Symposium is a MUST for any organization that really wants to improve the service experience of its customers.”
Senior Vice President, The Co-Operators
“The annual CTS Symposium is the best business conference I have ever gone to, and I make it a point to go every year. I bring some of our key employees and we’ve even brought customers. You get so much take home value, it’s incredible!”
Bob Zollars, Vocera
“A true holistic eye-opener for what is going on in the service industry today AND what will happen tomorrow”
Morten Soger Nielsen, SAP
“The CTS Symposium was a great place to stretch my mind and learn about the challenges and successes in services from several different industries. Well done!”
Dominic Custodio, Boeing