We are currently actively booking our speakers for the Symposium. Check back for updates as we continue to finalize our program. 

Confirmed Mainstage Speakers

Gabriele “G” Masili

Gabriele “G” Masili
Chief Technology Officer, Customer Service and Support 
Microsoft

Presentation title and description coming soon.

View Biography

Gabrielle “G” Maseili is a strategic global executive, with 20+ years in functions up to CEO roles in customer service, technical support and e-commerce. G holds the following talents and attributes:

  • Customer-obsessed innovator, with proven track record of designing and delivering world-class customer experiences.
  • Charismatic people leader, with large-scale distributed teams across 40+ geographies, 20+ languages and a variety of cultures.
  • High performing operator, with extensive international experience managing global operations up to 10,000 people.
  • Passionate technology pioneer, with deep understanding of voice, mobile and web technologies.
  • Founder and change agent, with sustained ability to build organizations from scratch and guide them through complex changes.
  • Creative problem-solver, identifying and driving disruptive solutions to turn intricate business challenges into successes.
  • Seasoned professional, with full P&L responsibility over $300M, driving continuous top-line and bottom-line improvements.

Stan Phelps
Stan Phelps
Forbes Contributor, TEDx Speaker, IBM Futurist
Purple Goldfish

Presentation title and description coming soon.

View Biography

Stan Phelps, is the Founder of PurpleGoldfish.com. He is a TEDx speaker, Forbes contributor and IBM Futurist that focuses on customer experience and employee engagement. Throughout his career Stan held many marketing leadership roles with adidas, International Management Group, PGA of America and Synergy.

He’s the author of six books: Purple Goldfish, Green Goldfish, Golden Goldfish, Blue Goldfish, Purple Goldfish-Service Edition and Red Goldfish. They all focus on the little ways to drive differentiation, increase loyalty, and promote positive word of mouth. He has spoken at over 200 events in 11 countries.

Stan holds a JD/MBA from Villanova University and a Certificate in Achieving Breakthrough Service from Harvard Business School. He lives in Cary, North Carolina with his wife Jennifer two boys Thomas and James.


Lee Scanzano
Lee Scanzano
Vice President, Customer Care Operations
Cox Communications

Presentation title and description coming soon.

View Biography

Lee Scanzano is vice president of customer care for Cox Communications. She is responsible for all facets of the customer care department and leads one of Cox’s Centers of Excellence located in Phoenix.

Scanzano came to Cox from Bank One where she was vice president of customer care. Prior to that, she served as the senior vice president of customer care with the Gale Group. She has also held numerous positions with American Express in New York and Arizona. While at American Express, she held the role of business leader and senior service delivery leader for the telephone service center, at one point managing a staff of 1,200 employees. Scanzano is the recipient of numerous business awards for her innovative leadership and excellent results.

Scanzano currently serves as the board chair for the Better Business Bureau and serves on the advisory board of the Center for Services Leadership, part of the W.P. Carey School of Business, Arizona State University.

Scanzano and her husband reside in Carefree and have one daughter who is pursuing a career in Public Relations.

CALL FOR SPEAKERS

Do you have speaker ideas or a speaker recommendation for the 2020 Symposium? We’d love to hear from you!  Please click on the link below to fill out the form and we will be in touch regarding future speaking availability.

Submit Ideas

Speaker FAQ