Service Blueprinting provides you with the skills to improve and sustain your service offerings – from the voice of the customer. It is taught by one of our world-class academic instructors who are leading experts in Service Blueprinting.
Specifically, this course will help show you how to:
This program is perfect for organizations from across all industries, and those in roles such as: service design, service operations, service management and customer service, as well as any professional who can benefit from truly understanding and focusing on your customers.
You will learn the blueprinting approach and process – five components that, when drawn up together, can help you make your customer-company relationship and the customer experience crystal-clear. You will then apply this technique to a specific service process in your own company, and design your own blueprint.
By the end of the program you will have:
You will also have access to a support network via our LinkedIn Service Blueprinting group.