You can learn the Service Blueprinting methodology as part of the curriculum in the Strategic Service Institute, or as part of the Certificate in Service Experience Management, or contact us to find out how the CSL can craft a custom education program for your team.

Are you looking to:

  • Identify and capture productivity and customer experience improvements?
  • Design and launch new services and processes in a streamlined and customer-focused manner?
  • Build and embed a customer focus into the fabric of your organization?

If so, Service Blueprinting can help you to meet these objectives. Through our workshops and custom programs, we help you identify and drive significant value from the Service Blueprinting approach and technique.

Service Blueprinting is a versatile and practical technique used for service improvement and innovation. This technique allows you to clearly visualize your service processes and delivery from the customers’ point of view. The uniqueness of Service Blueprinting is the unrelenting focus on the customer as the center and foundation of your business.

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