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September 2020

Service Process & Innovation Sprint Live and Online

September 28 - October 2

Service Process & Innovation Sprint Online: An accelerated and LIVE online program to design, repair, or rebuild your customer-facing services for lasting growth September 28-October 2, 2020 The CSL is launching a new fully online and live interactive program to address your organization's need to adapt, renew, and upgrade your service design and innovation processes. The program is designed to help you apply what you learn to a unique service design challenge.  You will come away with an action plan…

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November 2020

Compete Through Service Symposium

November 18 - November 20
The McCormick Scottsdale, 7421 North Scottsdale Road
Scottsdale, AZ 85253 United States
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Cost Varies

The annual Compete Through Service Symposium is only conference of its kind that brings the most innovative minds in business and engaging academic thought leaders together to advance the science of service. It is where you will experience in-depth education specifically designed to help you face the challenges of competing and profiting through service. Registration and information on the 2020 program is coming soon. For information on our recent 2018 program, visit wpcarey.asu.edu/symposium.   

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February 2021

Strategic Service Institute – Service Management

February 22, 2021 @ 1:00 pm - February 24, 2021 @ 12:30 pm
Arizona State University, Tempe Campus, 450 E Lemon St
Tempe, AZ 85281 United States
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Cost Varies

The CSL revolutionizes service education with SSI, the only program providing an on-campus, executive education experience in service excellence. The Institute offers a rigorous examination of operational frameworks, pragmatic steps to achieve successful implementation and a strong interactive format in which participants are encouraged to share current issues they face and develop action plans to deal with these challenges. Module 1 – Service Management Essential toolsets to develop (or improve!) the foundation for outstanding organizational service performance. Participants will return…

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Strategic Service Institute – Advanced Service Leadership

February 24, 2021 @ 1:00 pm - February 25, 2021 @ 1:00 pm
Arizona State University, Tempe Campus, 450 E Lemon St
Tempe, AZ 85281 United States
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Cost Varies

The CSL revolutionizes service education with SSI, the only program providing an on-campus, executive education experience in service excellence. The Institute offers a rigorous examination of operational frameworks, pragmatic steps to achieve successful implementation and a strong interactive format in which participants are encouraged to share current issues they face and develop action plans to deal with these challenges. Module 2 – Advanced Service Leadership Leverage the tool sets acquired in Module 1 to strategically pilot the organization to the…

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June 2021

QUIS 17, The International Research Symposium on Service Excellence in Management

June 18, 2021 - June 21, 2021
Vin University, Ha Noi, Vietnam, Vinhomes Ocean Park, Gia Lam District
Hanoi, Viet Nam
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Cost Varies
Quis 17 VinUniversity

The 17th International Research Symposium on Service Excellence in Management (QUIS17) “Reimagining Service to Enhance Human Work and Life“ 18-21 June 2021 Vin University, Ha Noi, Vietnam The world’s best conference on service management is coming to the most exciting location in South East Asia! Since 1988, the QUIS symposium brings together the best interdisciplinary academic research and management practices in a forum to advance the study of service management, service-dominant logic, service leadership, customer experience, technology, and innovations in…

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