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November 2021

Special CSL Board Event – Mayo Clinic with Keynote Speaker Dr. Len Berry

November 5 @ 9:00 am - 4:30 pm
ASU Health Futures Center, 6161 E Mayo Blvd
Phoenix, AZ 85054
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Board Only Event

Professor Len Berry This is a private CSL board and special guests only event. The CSL, along with CSL Member firm Mayo Clinic, are hosting a day long event, featuring Dr. Len Berry, a distinguished member of our faculty network, and a pioneer in the field of customer experience.  Len has done extensive work with Mayo on managing their patient experience. He will be presenting on "Management Lessons from Mayo: Inside one of the World's Most Admired Service Organizations".  We…

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January 2022

QUIS 17, The International Research Symposium on Service Excellence in Management

January 28, 2022 - January 31, 2022
Vin University, Ha Noi, Vietnam, Vinhomes Ocean Park, Gia Lam District
Hanoi, Viet Nam
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Cost Varies
Quis 17 VinUniversity

The 17th International Research Symposium on Service Excellence in Management (QUIS17) “Reimagining Service to Enhance Human Work and Life“ NEW DATES: January 28 to 31, 2022  Vin University, Ha Noi, Vietnam The world’s best conference on service management is coming to the most exciting location in South East Asia! Since 1988, the QUIS symposium brings together the best interdisciplinary academic research and management practices in a forum to advance the study of service management, service-dominant logic, service leadership, customer experience,…

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