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January 2021

Service Process & Innovation Sprint Live and Online

January 25 - January 29

Service Process & Innovation Sprint Online: An accelerated and LIVE online program to design, repair, or rebuild your customer-facing services for lasting growth JANUARY 25 - 29, 2021 REGISTRATION IS NOW LIVE! The CSL is launching a new fully online and live interactive program to address your organization's need to adapt, renew, and upgrade your service design and innovation processes. The program is designed to help you apply what you learn to a unique service design challenge.  You will come…

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October 2021

Compete Through Service Symposium

October 27 - October 29
The McCormick Scottsdale, 7421 North Scottsdale Road
Scottsdale, AZ 85253 United States
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Cost Varies

The annual Compete Through Service Symposium is only conference of its kind that brings the most innovative minds in business and engaging academic thought leaders together to advance the science of service. It is where you will experience in-depth education specifically designed to help you face the challenges of competing and profiting through service. Registration and information on the 2021 program is coming soon. For information on our recent 2018 program, visit wpcarey.asu.edu/symposium.   

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January 2022

QUIS 17, The International Research Symposium on Service Excellence in Management

January 28, 2022 - January 31, 2022
Vin University, Ha Noi, Vietnam, Vinhomes Ocean Park, Gia Lam District
Hanoi, Viet Nam
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Cost Varies
Quis 17 VinUniversity

The 17th International Research Symposium on Service Excellence in Management (QUIS17) “Reimagining Service to Enhance Human Work and Life“ NEW DATES: January 28 to 31, 2022  Vin University, Ha Noi, Vietnam The world’s best conference on service management is coming to the most exciting location in South East Asia! Since 1988, the QUIS symposium brings together the best interdisciplinary academic research and management practices in a forum to advance the study of service management, service-dominant logic, service leadership, customer experience,…

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