Announcement – Enrollment for the Certificate in Service Experience Management is now open on ASU’s Continuing Education website!
Register Here: courses.cpe.asu.edu/browse/csl/certificate-service-experience-management
In most service industries, all competitors are technically competent – what differentiates and makes the difference as to why customers choose a service provider often comes down to customer experience.
The W. P. Carey Certificate in Service Experience Management will put you on the cutting edge of knowledge and practice in services leadership. By completing the certificate program, you will have learned what you need to know to compete effectively in the service marketplace today.
Each course in the certificate program is designed to teach a specific skill or set of practices that will lead to success for your organization, whether it be blueprinting a new service or figuring out why there seems to be a gap in quality.