Announcement – We are currently updating and improving our online Certificate in Service Experience Management, with the NEW program debuting April 2018. More information and registration is coming soon, sign up for updates!
In most service industries, all competitors are technically competent – what differentiates and makes the difference as to why customers choose a service provider often comes down to customer experience.
The W. P. Carey Certificate in Service Experience Management will put you on the cutting edge of knowledge and practice in services leadership. By completing the certificate program, you will have learned what you need to know to compete effectively in the service marketplace today.
Each course in the certificate program is designed to teach a specific skill or set of practices that will lead to success for your organization, whether it be blueprinting a new service or figuring out why there seems to be a gap in quality.