Announcement – We are currently updating and improving our online courses and the Certificate in Service Experience Management, with the NEW courses debuting May 2018. More information and registration is coming soon, sign up for updates!
Learn the skill of service blueprinting, a method of improving the customer experience by analyzing all the internal actions necessary to produce it. Learn to recognize moments of truth and pain points. Discover how to detect opportunities to improve.
$299 for the single course, $1075 to complete the four courses to acquire the Certificate in Service Experience Management. NEW COURSE REGISTRATION IS COMING SOON
Center for Services Leadership
W. P. Carey School of Business
Phone: 480-965-6201
Fax: 480-965-2180
csl@asu.edu