Learn methods for building trust and rapport with customers. Discover strategies for actively listening to customers. Acquire tactics for dealing with difficult customers.
Estimated time required to complete the course: 6-10 hours over 8 weeks
This course is an elective for the W. P. Carey Certificate in Customer Experience
People who regularly interact with customers; front line employees who are responsible for ensuring positive interactions with the customer. This course is especially recommended for employees from organizations who are responsible for delivering consistent service in multiple locations.
Center Member Rate: $495 per person
Non-Member Rate: $550 per person
Customer Experience Certificate Participants $450 per person
For more information visit W. P. Carey Certificate in Customer Experience
For questions on the CSL’s online offerings, contact us at (480) 965-6201 or CSL@asu.edu.
Center for Services Leadership
W. P. Carey School of Business