Announcement – We are currently updating and improving our online courses and the Certificate in Service Experience Management, with the NEW courses debuting in early 2018. More information and registration is coming soon, sign up for updates!
Learn to identify important moments of truth when working with customers and how to profit from service recovery.
People who regularly interact with customers; front line employees who are responsible for ensuring positive interactions with the customer. This course is especially recommended for employees from organizations who are responsible for delivering consistent service in multiple locations.
$299 for the single course, $1075 to complete the four courses to acquire the Certificate in Service Experience Management. NEW COURSE REGISTRATION IS COMING SOON
Center for Services Leadership
W. P. Carey School of Business