Announcement ā€“ We are currently updating and improving our online Certificate in Service Experience Management, with the NEW program debuting May 2018. More information and registration is coming soon, sign up for updates!

The CSL offers online courses designed to provide education in the area of services leadership and excellence. These courses are developed by world renowned academic faculty and are specifically tailored for those interested in learning how to compete and grow through the use of service and services.

Current Open Enrollment Online Programs

We also offer custom online programs specifically tailored to your company’s needs.

Frequently Asked Questions

What can I expect to experience?

Online, interactive course format with video modules, discussion boards, exercises and quizzes to apply knowledge.

What are the time requirements?

Each course is self-paced and can be completed on your own time. Each course typically requires between 6-10 hours to complete.

Is there a certificate available for completing the courses?

Yes – participants who complete all four courses will receive the W.P. Carey Certificate in Service Experience Management. Contact us for details at 480-965-6201 or visit certificate in service experience management for details.

How much do the courses and certificate cost?

$299 each course, and $1075 for certificate.

Do you offer company-specific custom online services leadership courses?

Yes – If you are interested in developing a program specific to your company’s goals, contact us at 480-965-6201.

For any questions regarding online courses for services leadership, contact us at 480-965-6201 and we would be happy to assist you.