The Center for Service Leadership’s W. P. Carey Certificate in Service Experience Management offers cutting edge knowledge in how to delight your customers and increase their loyalty. Learn the best-practice models for delivering an excellent experience to your customers in a highly-competitive service marketplace. This certificate will help you differentiate your organization from the rest, by making a difference to your customers, so they choose you every time. Any professional interested in advancing themselves and their company by learning how to incorporate best-practices in service experience management, in order to improve customer satisfaction will benefit from earning this certificate. The courses are a great way to diversify your customer knowledge, and ultimately delight them and increase their loyalty. If you are struggling to define what your customers really want, or struggling to keep them satisfied, then this certificate is a must for you and your organization.
Courses available in this program:
Foundations of Service Excellence
Delivering Service Excellence
Blueprinting Service Experiences
Voice of the Customer
For more information and to register for the certificate as well as the individual course offerings available, please visit our partners at ASU Continuing and Professional Education at this link: https://courses.cpe.asu.edu/browse/csl/programs/certificate-service-experience-management