The CSL Leading Edge Service Research Award was established in 2013. The award is aimed to advance service research by providing funding to research projects that have the potential to make theoretical contributions to the service field and produce impactful business knowledge and/or understanding of societal welfare related to service. The award is open to applications from CSL Faculty Network members. Applications are accepted on a rolling basis while the funds are available.
The following projects were selected for funding by the Center for Services Leadership through the Center’s Leading Edge Service Research Award.
Project Title: Drivers and Consequences of Customer Relational Benefits: A Meta-Analysis
Project Title: The Delivery of Bad News to Customers in Service Encounters
Project Title: Transformational Relationship Events
Read CSL Blog post featuring this research project
Project Title: Contracting in Service Outsourcing Triads: An Optimization Perspective (Co-sponsored with CAPS Research)
Project Title: The Role of the Recruitment Brand in Service Firms’ Performance
Project Title: What drives the drivers of customer satisfaction? Understanding how across-channel participation and country of origin affect the drivers of customer satisfaction
The Center for Services Leadership awards research grants to faculty of W. P. Carey School of Business who are doing research on priority topics in service research. Projects supported by the grant in 2016 included (in alphabetical order):