Transformative Service Research (TSR) is research aimed at creating uplifting changes and improvements in the well-being of individuals (consumers and employees), communities, and ecosystems. TSR is one of the Research Priorities for the Science of Service and a significant and growing area of focus across industry, academia, and government. This research is important and needed as services play a significant role in our world and have the ability to impact the lives and well-being of individuals, groups, and society as a whole.
There is growing interest in a variety of diverse communities and groups to address critical questions such as: How to improve consumer and societal welfare through service? How to enhance access, quality, and productivity in a range of industries? How to design and deliver services in a manner that preserves health, society, and the environment?
For articles on transformative service, see the August 2015 Special Issue of the Journal of Service Research, Guest Editors, Laurel Anderson and Amy Ostrom: Transformative Service Research: A Multidisciplinary Perspective on Service and Well-being
Interview with Laurel Anderson and Amy Ostrom: Transformative Service Research: A Multidisciplinary Perspective on Service and Well-being
This emerging knowledge area is being led and supported by a number of CSL Faculty Network Members including:
If you have questions or comments, please contact the CSL at 480-965-6201 or CSL@asu.edu.