Service Process & Innovation Sprint Online: An accelerated and LIVE online program to design, repair, or rebuild your customer-facing services for lasting growth


The CSL is launching a new fully online and live interactive program to address your organization’s need to adapt, renew, and upgrade your service design and innovation processes.

The program is designed to help you apply what you learn to a specific service design challenge.  You will identify this design challenge before the event and apply what you learn each day during the program. You will come away with an action plan for that process, as well as new tools to apply to any service process you need to create or rethink. For those who attend with a team, we provide daily sessions with an executive coach who will focus on your specific challenge. 

The Service Process & Innovation Sprint online program will lead you and your colleagues through the necessary building blocks, quickly and effectively, to achieve those goals. The program features:

  • Expertise from top university faculty and business practitioners
  • A fully LIVE and interactive program via a Zoom interface with a focus on your learning experience
  • EXCLUSIVE for teams, executive coaching that works closely with you and your team to guide you through the learning each day
  • A digital badge that you can post on your social media to display and verify of your completion of the course.

Core Topics to Be Covered:

Designing the Service Experience with Service Blueprinting
Delivering Service Excellence and Closing the GAPS
Service Innovation Process and Tools
Change Management and Leadership

Program Format

  • This a live online program. You will meet with your faculty and classmates live on Zoom for two hours daily, Monday through Friday.  This will include meeting in fast-paced large and small group sessions to learn service design concepts and skills.  We will plan for discussion time and structured networking time with the broader group to take a deeper dive into the learning.
  • Your team will meet on your own time to work through a set of implementation questions to apply what you have learned that day to the process you are working on.
  • Your team will have scheduled sessions with our Executive Coach to provide input into your progress and help you problem solve.
  • For more details on how to prepare and program expectations, click here for the page “How to Prepare”.
Your Service Sprint Badge

Earn Your Badge

Upon completing the course, you’ll receive a digital badge that you can share on social media, on a website, or in a myriad of other ways!

You’ll earn a professional certificate and a badge you can place on your LinkedIn account to showcase your advanced abilities in service design, process, innovation, and leadership.

Sign up to receive updates on registration and agenda, as well as additional CSL information and offerings. If you have inquiries or questions, you can email us at and mention Service Sprint.