Service Process & Innovation Sprint Online: An accelerated and LIVE online program to design, repair, or rebuild your customer-facing services for lasting growth

September 28-October 2, 2020

The CSL is launching a new fully online and live interactive program to address your organization’s need to adapt, renew, and upgrade your service design and innovation processes.

The program is designed to help you apply what you learn to a unique service design challenge.  You will come away with an action plan for that process, as well as with new tools to apply to any service process you need to create or rethink.  

The Service Process & Innovation Sprint online program will lead you and your colleagues through the necessary building blocks, quickly and effectively, to achieve those goals. The program features:

  • Expertise from top university faculty and business practitioners
  • A fully LIVE and interactive program via a Zoom interface with a focus on your learning experience
  • Executive coaching that works closely with you and your teams to guide you through the learning each day

Core Topics to Be Covered:

Designing the Service Experience with Service Blueprinting
Delivering Service Excellence and Closing the GAPS
Service Innovation Process and Tools
Change Management and Leadership

Program Format

  • This a live online program. You will meet with your faculty and classmates live on Zoom for two hours daily, Monday through Friday.  This will include meeting in fast-paced large and small group sessions to learn service design concepts and skills.  We will plan for discussion time and structured networking time with the broader group to take a deeper dive into the learning.
  • Your team will meet on your own time to work through a set of implementation questions to apply what you have learned that day to the process you are working on.
  • Your team will have scheduled sessions with our Executive Coach to provide input into your progress and help you problem solve.

Pricing Details

CSL Member Pricing:

$1750 for individual
$1500 per person for a team of two
$1250 per person for a team of four

Non-Member Pricing:

$2000 for individual
$1750 per person for a team of two
$1500 per person for a team of four

Sign up to receive updates on registration and agenda, as well as additional CSL information and offerings. If you have inquiries or questions, you can email us at csl@asu.edu and mention Service Sprint.