OUR DATES HAVE CHANGED TO APRIL 5-9, 2021
The CSL is launching a new fully online and live interactive program to address your organization’s need to adapt, renew, and upgrade your service design and innovation processes.
The program is designed to help you apply what you learn to a specific service design challenge. You will identify this design challenge before the event and apply what you learn each day during the program. You will come away with an action plan for that process, as well as new tools to apply to any service process you need to create or rethink. For those who attend with a team, we provide daily sessions with an executive coach who will focus on your specific challenge.
The Service Process & Innovation Sprint online program will lead you and your colleagues through the necessary building blocks, quickly and effectively, to achieve those goals. The program features:
Core Topics to Be Covered:
Designing the Service Experience with Service Blueprinting
Delivering Service Excellence and Closing the GAPS
Service Innovation Process and Tools
Change Management and Leadership
Earn Your Badge
Upon completing the course, you’ll receive a digital badge that you can share on social media, on a website, or in a myriad of other ways!
You’ll earn a professional certificate and a badge you can place on your LinkedIn account to showcase your advanced abilities in service design, process, innovation, and leadership.
Sign up to receive updates on registration and agenda, as well as additional CSL information and offerings. If you have inquiries or questions, you can email us at firstname.lastname@example.org and mention Service Sprint.