{"id":42,"date":"2017-01-31T20:33:57","date_gmt":"2017-01-31T20:33:57","guid":{"rendered":"http:\/\/research.wpcarey.asu.edu\/services-leadership\/?page_id=42"},"modified":"2019-04-23T11:01:59","modified_gmt":"2019-04-23T18:01:59","slug":"events","status":"publish","type":"page","link":"https:\/\/research.wpcarey.asu.edu\/services-leadership\/events-programs\/events\/","title":{"rendered":"Calendar – CSL Events"},"content":{"rendered":"

Online Service Leadership Courses and Certificate in Customer Experience<\/a><\/h2>\n

The CSL offers online courses designed to provide education in the area of services leadership and excellence.  These courses are developed by world-renowned academic faculty and are specifically tailored for those interested in learning how to compete and grow through the use of service and services. For details on all courses currently being offered, visit: research.wpcarey.asu.edu\/services-leadership\/online-education\/overview\/<\/a>.<\/p>\n

Strategic Service Institute<\/a><\/h2>\n

September 16-18, 2019 – Module 1: Service Management
\nSeptember 18-20, 2019 – Module 2: Advanced Service Leadership
\nMcCord Hall, W. P. Carey School of Business
\nTempe Campus Arizona State University<\/p>\n

The CSL revolutionizes service education with SSI, the only program providing an on-campus, executive education experience in service excellence. The Institute offers a rigorous examination of operational frameworks, pragmatic steps to achieve successful implementation and a strong interactive format in which participants are encouraged to share current issues they face and develop action plans to deal with these challenges. For details and information visit: research.wpcarey.asu.edu\/services-leadership\/strategic-service-institute<\/a>.<\/p>\n

QUIS 16, The International Research Symposium on Advancing Service Research and Practice<\/a><\/h2>\n

Hosted by CTF, Service Research Center, Karlstad University, Sweden in Conjunction with the Center for Services Leadership, W. P. Carey School of Business, Arizona State University
\nJune 10-13, 2019
\nKarlstad, Sweden<\/p>\n

Since 1988, the QUIS symposium brings together the best interdisciplinary academic research and management practices in a forum to advance the study of service as a field. For more information and call for abstracts details, visit www.kau.se\/en\/ctf\/about-ctf\/ctf\/news\/quis16<\/a><\/p>\n

Compete Through Service Symposium<\/a><\/h2>\n

April 1-3, 2020
\nThe Scottsdale Resort at McCormick Ranch
\nScottsdale Arizona<\/p>\n

The annual Compete Through Service Symposium is only conference of its kind that brings the most innovative minds in business and engaging academic thought leaders together to advance the science of service. It is where you will experience in-depth education specifically designed to help you face the challenges of competing and profiting through service. Registration and information on the 2020 program is coming soon. For information on our recent 2018 program, visit wpcarey.asu.edu\/symposium<\/a>. <\/p>\n

Edge Online Customer Service Training through Arizona State University <\/a><\/h2>\n

Edge exists to provide youth with engaging, impactful customer service training that creates a solid foundation from which to launch a career. These trainings are all available on any device, for free, to flexibly support job attainment, career advancement, and personal development. Through Edge training, youth will be better equipped to serve, assuring managers that the Edge employees they recruit and retain are more ready for their jobs. The Edge curriculum will become a national standard curriculum leveraged by anyone interested in entering the service sector in any industry; and recognized by employers as a preferred training for new hires. Edge is a part of the national 100,000 Opportunities Initiative which aims to employ and support 1,000,000 youth. As a truly collaborative effort, Edge brings together many diverse stakeholders, each representing a specific skill set and aspect of the project. The entire Edge initiative is powered by Arizona State University through generous support from Schultz Family Foundation. For information visit: https:\/\/learning.getyouredge.org\/about<\/a>. <\/p>\n","protected":false},"excerpt":{"rendered":"

Online Service Leadership Courses and Certificate in Customer Experience The CSL offers online courses designed to provide education in the area of services leadership and excellence.  These courses are developed by world-renowned academic faculty and are specifically tailored for those interested in learning how to compete and grow through the use of service and services. For … <\/a><\/p>\n","protected":false},"author":143,"featured_media":0,"parent":855,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"spay_email":""},"jetpack_shortlink":"https:\/\/wp.me\/P8qdC8-G","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/research.wpcarey.asu.edu\/services-leadership\/wp-json\/wp\/v2\/pages\/42"}],"collection":[{"href":"https:\/\/research.wpcarey.asu.edu\/services-leadership\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/research.wpcarey.asu.edu\/services-leadership\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/research.wpcarey.asu.edu\/services-leadership\/wp-json\/wp\/v2\/users\/143"}],"replies":[{"embeddable":true,"href":"https:\/\/research.wpcarey.asu.edu\/services-leadership\/wp-json\/wp\/v2\/comments?post=42"}],"version-history":[{"count":13,"href":"https:\/\/research.wpcarey.asu.edu\/services-leadership\/wp-json\/wp\/v2\/pages\/42\/revisions"}],"predecessor-version":[{"id":89289,"href":"https:\/\/research.wpcarey.asu.edu\/services-leadership\/wp-json\/wp\/v2\/pages\/42\/revisions\/89289"}],"up":[{"embeddable":true,"href":"https:\/\/research.wpcarey.asu.edu\/services-leadership\/wp-json\/wp\/v2\/pages\/855"}],"wp:attachment":[{"href":"https:\/\/research.wpcarey.asu.edu\/services-leadership\/wp-json\/wp\/v2\/media?parent=42"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}