Is it time to stop using a certain airline, bank, or telecommunications business because they’ve given poor customer service twice, three times, or more? Or do we just have to adjust our expectations?
We as consumers have expectations of different service providers, and if they don’t meet them, we don’t return. Our expectations do adjust over time. With airline travel in particular, our expectations have had to adjust because the whole industry has gone along with nitpicking on prices, and charging us for every little thing, or maybe space issues. So we somewhat adjust to that because we don’t have any choice. If we have a choice, we would not. When we don’t have a choice, we eventually have to adjust our expectations.