Change: Getting to there from here

As business environments change with new technologies, new competitors and new consumer preferences, many previously successful businesses falter. Determining how to compete in a changing environment is the job of business leaders, who must transition processes and outcomes from what is currently done to what is desired.

How to recover when you fail a customer

Putting on my customer hat, I’m going to share with you an experience I recently had at a restaurant. After reviewing this experience, I’ll tie the story back to an often-ignored but critical business skill: recovering when we fail a customer.

How B Corps help companies do good, do well

What is business success? Profitability, right? But what if you have other aspirations for your business, such as promoting a social cause or helping the environment? Up to now, for-profit companies could not codify those non-financial objectives.