Hospitals and doctors work together to improve patient care and the bottom line
Banner Health System saved $5 million and saw misdiagnosis claims from patient lawsuits drop 58 percent in just a year thanks to an insightful collaboration between hospitals and doctors determined to change the status quo. Before the hugely successful collaboration began in 2004, the hospital and its physicians, even when sued jointly, fought patient allegations separately. Each party had its own insurance coverage, claims administration process and attorneys. It was an inefficient and even adversarial strategy, said Dale Schultz, system vice president of business health at Banner. Schultz’ presentation was part of the "Achieving Innovation through Collaboration" symposium hosted by the Center for Advancing Business through Information Technology at the W. P. Carey School of Business.






