E-Commerce and the Omnichannel – The increasing popularity of online shopping makes Internet retailing a megatrend that cannot be ignored. The collaboration of two co-authors bringing academic rigor and broad consulting experience into the mix, Internet Retail Operations: Integrating Theory and Practice for Managers offers enduring insights on operational issues and principles for the management of internet supply chains.

Covering a range of emerging issues supported by a variety of case studies, the book details the evolution of information technology’s role in retail supply chain networks, its impact on supply chain networks, and how this has changed service operations. It addresses information technology in relation to service and retail industries, then explores how supply chain dynamics impact traditional service and retail delivery, the costs involved, and customer satisfaction and loyalty. It includes tables, vignettes, and graphs that make the content practical and relevant.

As you will learn, many attempts at internet retail do not succeed, some because they fail to appreciate the fundamentals, others may have simply been ahead of their time. Many years of experimentation and growth lie ahead. Drawing equally on theory, research results, and real-world experience, the book provides strategies for overcoming the challenges of building operations capability in the evolving world of Internet retailing.

Journal Articles

Sousa, R.; Amorim, M.; Rabinovich, E.; Sodero, A. (2015) “Customer Use of Virtual Channels in Multichannel Services: Does Type of Activity Matter?” Decision Sciences 46, No. 3, 623-657.

Rao, S.; Rabinovich, E.; Raju, D. (2014) “The Role of Physical Distribution Services as Determinants of Product Returns in Internet Retailing.” Journal of Operations Management 32, No. 6, 295–312.

Sodero, A.; Rabinovich, E.; Sinha, R. (2013) “Drivers and Outcomes of Open-Standard Interorganizational Information Systems Assimilation in High-Technology Supply Chains.” Journal of Operations Management 31, No. 6, 330-344.

Rabinovich, E.; Sinha, R.; Laseter, T.M. (2011), “Unlimited Shelf Space in Internet Supply Chains: Treasure Trove or Wasteland?” Journal of Operations Management 29, No. 4, 305-317.

Barratt, M.; Rabinovich, E.; Sodero, A. (2010), “Inventory Accuracy: Essential, but Often Overlooked.” Supply Chain Management Review 14, No. 2, 36.

Rabinovich, E.; Laseter, T.M.; Rungtusanatham, M. (2008), “Physical Distribution Service Performance and Internet Retailer Margins: The Drop-Shipping Context.” Journal of Operations Management 26, No. 6, 767-780.

Rabinovich, E.; Maltz, A.B.; Sinha, R.K. (2008), “Assessing Markups, Service Quality, and Product Attributes in Music CDs’ Internet Retailing.” Production and Operations Management 17, No. 3, 320-337.

Laseter, T.M.; Rabinovich, E.; Boyer, K.K.; Rungtusanatham, M. (2007), “The Future of the Web: Three Critical Issues in Internet Retailing.” MIT Sloan Management Review 48, No. 3, 58-64.

Rabinovich, E.; Knemeyer, A.M. (2006), “Logistics Service Providers in Internet Supply Chains.” California Management Review 48, No. 4, 84-108.

Maltz, A.B.; Rabinovich, E.; Sinha, R.K. (2004), “Logistics: the Key to e-Retail Success.” Supply Chain Management Review 8, No. 3, 56-63.