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CSL Services Summit – Services in a Changing World

April 7, 2022 @ 8:00 am - 5:00 pm

CSL Services Summit – Services in a Changing World
April 7, 2022 9:30 a.m. – 4:30 p.m. 
Arizona State University Tempe Campus – Memorial Union

Sponsored By: 

Charles Schwab Edward jones

The CSL Services Summit is a by-invitation-only event that brings the business and academic community together to envision what services can become in the midst of the major changes the world is experiencing. 

Held on the ASU Tempe campus, the day will consist of conversations with faculty, business leaders and our top students. We will encompass a wide variety of fields and roles that focus on providing exceptional service experiences and developing breakthrough service solutions that will carry us into the future.

This is an exclusive, by invitation only event for our CSL board members, liaisons, CSL faculty network, ASU affiliates, and special guests.


AGENDA – THURSDAY APRIL 7 (Agenda Subject to Change)

Optional Campus Tour – 9:30 to 10:30 (Sign up when registering)

Morning Session 10:30 to 12:00

The Changing World of Services

Amish Patel, Vice President, Revenue Management and Operations, Passport Health

Joint Research Sessions
CCMC & Zion and Zion

Lunch – 12:00 to 1:15

Afternoon Sessions – 1:15 to 4:30

ASU Student Panel – The New World of Work and Careers

Change Management Panel – Excelling at the Change Management Process in Services

Dr. Douglas Olsen, Marketing Department Chair and Associate Professor, Author of The 5 Laws of Innovation Success: Generating Critical Momentum for Products, Services and Ideas, W. P. Carey School of Business, Arizona State University

Panelists: Rick Dircks, Executive Vice President, Dircks Moving; Quintinus Henry, Director of Quality and Service, Graybar;
Francesca Peri, Vice President of Operations Services, Starbucks Corporation 

Break – 2:45 to 3:00

Mainstage Presentation

Technology and the Future of Services
Gary Bridge, Ph.D., Managing Director, Snow Creek Advisors LLC

Happy Hour – 4:30 to 5:30

For questions, please contact Alicia Holder, Director of Business Partnerships at Alicia.Holder@asu.edu. Thank you!


Denise Fireng


Arizona State University, Tempe Campus
450 E Lemon St
Tempe, AZ 85281 United States
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