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QUIS 17, The International Research Symposium on Service Excellence in Management

June 18, 2021 - June 21, 2021

Cost Varies
Quis 17 VinUniversity

The 17th International Research Symposium on Service Excellence in Management (QUIS17)
Reimagining Service to Enhance Human Work and Life

18-21 June 2021
Vin University, Ha Noi, Vietnam

The world’s best conference on service management is coming to the most exciting location in South East Asia!

Since 1988, the QUIS symposium brings together the best interdisciplinary academic research and management practices in a forum to advance the study of service management, service-dominant logic, service leadership, customer experience, technology, and innovations in service.  

The objectives of QUIS’ unique high-level sharing and networking events are to:
– Promote the continuing improvement of service quality and excellence in all economic sectors around the world.
– Gather thought leaders from the global business and academic communities for an open exchange of insight and experiences.
– Share and advance the state of the art in theory and practice through presentation and discussion of scholarly research and successful business strategies.

Presented in Conjunction with:

  • CTF, Service Research Center, Karlstad University, Sweden (Per Kristensson)
  • Center for Services Leadership, W. P. Carey School of Business, Arizona State University, USA (Sunghoon Kim)
  • Cornell Institute for Healthy Futures, Cornell University, USA (Rohit Verma)
  • Yonsei School of Business, Yonsei University, South Korea 
  • Sunmee Choi, Primary Co-Chair, College of Business and Management VinUniversity, Vietnam Yonsei University South Korea

For more information about QUIS 17, click here.

We welcome established topics in service research as well as newer topics.


June 18, 2021
June 21, 2021
Cost Varies
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Vin University, Ha Noi, Vietnam
Vinhomes Ocean Park, Gia Lam District
Hanoi, Viet Nam
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