September 28-October 2, 2020
The CSL is launching a new fully online and live interactive program to address your organization’s need to adapt, renew, and upgrade your service design and innovation processes.
The program is designed to help you apply what you learn to a unique service design challenge. You will come away with an action plan for that process, as well as with new tools to apply to any service process you need to create or rethink.
The Service Process & Innovation Sprint online program will lead you and your colleagues through the necessary building blocks, quickly and effectively, to achieve those goals. The program features:
Core Topics to Be Covered:
Designing the Service Experience with Service Blueprinting
Delivering Service Excellence and Closing the GAPS
Service Innovation Process and Tools
Change Management and Leadership
CSL Member Pricing:
$1750 for individual
$1500 for team of two
$1250 for team of four
$2000 for individual
$1750 for team of two
$1500 for team of four
Sign up to receive updates on registration and agenda, as well as additional CSL information and offerings. If you have inquiries or questions, you can email us at firstname.lastname@example.org and mention Service Sprint.