The CSL revolutionizes service education with SSI, the only program providing an on-campus, executive education experience in service excellence. The Institute offers a rigorous examination of operational frameworks, pragmatic steps to achieve successful implementation and a strong interactive format in which participants are encouraged to share current issues they face and develop action plans to deal with these challenges.
Leverage the tool sets acquired in Module 1 to strategically pilot the organization to the NEXT levels of service excellence.
For individuals with considerable understanding of service excellence, the Advanced Service Leadership Module provides a deeper, more strategic approach to identify what’s NEXT for your organization’s service frontier – and how to chart a course to get there. Cutting-edge strategies associated with advanced service leadership will be explored in this module, to expand the skill set of individuals who are charged with leading in highly dynamic, competitive service contexts.
At the conclusion of this learning experience, each attendee will receive a Certificate in Advanced Service Leadership.
Participants in Module 1, as well as participants in past Strategic Leadership Institutes, Module 2 provides entirely new and different material.
Topics Covered: Unleashing Service Growth; Getting Closer to the Customer; Capturing Value from Services to Secure Profitable Growth; Leading the Service Organization