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Webinar: A Conversation with Mary Jo Bitner

May 15, 2019 @ 9:00 am - 10:00 am

You are invited to attend a live webinar on Wednesday May 15 with CSL Executive Director Thomas Hollmann, who will sit down with Mary Jo Bitner, Executive Director Emeritus of the CSL, for a wide-ranging discussion on the impact and influence Mary Jo has had on the science and practice of services over the past three decades. Mary Jo Bitner is one of the founders of the service marketing discipline, having committed her career to the study of customer-employee interactions, technology delivered service, service infusion, and customer satisfaction. Mary Jo’s distinguished and renowned career working in the services field has had a tremendous impact on thousands of practitioners, students, and researchers. The webinar will, as always, allow for plenty of time for Q&A from the audience. We hope you can participate! 

PLEASE NOTE: The meeting is scheduled for: 9:00 a.m. (AZ/PT), 10:00 a.m. (MT), 11:00 a.m. (CT), 12:00 p.m. (ET) 

Below are the Zoom meeting instructions on how to dial in:

Denise Fireng is inviting you to a scheduled Zoom meeting.

Join from PC, Mac, Linux, iOS or Android: https://asu.zoom.us/j/858545942

Or Telephone:

Dial (for higher quality, dial a number based on your current location):

US: +1 669 900 6833  or +1 646 876 9923

Meeting ID: 858 545 942

International numbers available: https://zoom.us/u/aceh5qh8oR

Or iPhone one-tap (US Toll):  +16699006833,,858545942# or +16468769923,,858545942#

Or Skype for Business (Lync):




May 15, 2019
9:00 am - 10:00 am
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Denise Fireng