Little things make a big difference in customer experience. In this keynote presentation, Stan shares the key ingredients of creating signature added value. We’ll cover the 12 different types of purple goldfish in the two main categories of value and maintenance. Little extras such as the importance of follow up and how to handle mistakes. 

Stan is very engaging and will challenge you to think about how to position your services/service experience to customers in some new ways. This will be a sixty minute interactive session.

About Stan Phelps  Stan Phelps is the founder of PurpleGoldfish.com. Purple Goldfish is a think tank of customer experience and employee engagement experts that offers keynotes and workshops that drive loyalty and sales. The group helps organizations connect with the hearts and minds of customers and employees. Stan had a 20-year career in marketing that included leadership positions at IMG, Adidas, PGA Exhibitions, and Synergy.  https://stanphelpsspeaks.com/