Online Service Leadership Courses and Certificate in Customer Experience

The CSL offers online courses designed to provide education in the area of services leadership and excellence.  These courses are developed by world-renowned academic faculty and are specifically tailored for those interested in learning how to compete and grow through the use of service and services. For details on all courses currently being offered, visit:

Strategic Service Institute

September 16-18, 2019 – Module 1: Service Management
September 18-20, 2019 – Module 2: Advanced Service Leadership
McCord Hall, W. P. Carey School of Business
Tempe Campus Arizona State University

The CSL revolutionizes service education with SSI, the only program providing an on-campus, executive education experience in service excellence. The Institute offers a rigorous examination of operational frameworks, pragmatic steps to achieve successful implementation and a strong interactive format in which participants are encouraged to share current issues they face and develop action plans to deal with these challenges. For details and information visit:

QUIS 16, The International Research Symposium on Advancing Service Research and Practice

Hosted by CTF, Service Research Center, Karlstad University, Sweden in Conjunction with the Center for Services Leadership, W. P. Carey School of Business, Arizona State University
June 10-13, 2019
Karlstad, Sweden

Since 1988, the QUIS symposium brings together the best interdisciplinary academic research and management practices in a forum to advance the study of service as a field. For more information and call for abstracts details, visit

Compete Through Service Symposium

April 1-3, 2020
The Scottsdale Resort at McCormick Ranch
Scottsdale Arizona

The annual Compete Through Service Symposium is only conference of its kind that brings the most innovative minds in business and engaging academic thought leaders together to advance the science of service. It is where you will experience in-depth education specifically designed to help you face the challenges of competing and profiting through service. Registration and information on the 2020 program is coming soon. For information on our recent 2018 program, visit

Edge Online Customer Service Training through Arizona State University

Edge exists to provide youth with engaging, impactful customer service training that creates a solid foundation from which to launch a career. These trainings are all available on any device, for free, to flexibly support job attainment, career advancement, and personal development. Through Edge training, youth will be better equipped to serve, assuring managers that the Edge employees they recruit and retain are more ready for their jobs. The Edge curriculum will become a national standard curriculum leveraged by anyone interested in entering the service sector in any industry; and recognized by employers as a preferred training for new hires. Edge is a part of the national 100,000 Opportunities Initiative which aims to employ and support 1,000,000 youth. As a truly collaborative effort, Edge brings together many diverse stakeholders, each representing a specific skill set and aspect of the project. The entire Edge initiative is powered by Arizona State University through generous support from Schultz Family Foundation. For information visit: