Online Service Leadership Courses and Certificate in Customer Experience

The CSL offers online courses designed to provide education in the area of services leadership and excellence.  These courses are developed by world-renowned academic faculty and are specifically tailored for those interested in learning how to compete and grow through the use of service and services. For details on all courses currently being offered, visit:


Strategic Service Institute

February 18-20, 2019 – Module 1: Service Management
February 21-23, 2019 – Module 2: Advanced Service Leadership
W. P. Carey School of Business

The CSL revolutionizes service education with SSI, the only program providing an on-campus, executive education experience in service excellence. The Institute offers a rigorous examination of operational frameworks, pragmatic steps to achieve successful implementation and a strong interactive format in which participants are encouraged to share current issues they face and develop action plans to deal with these challenges. For details and information visit:

If you are unable to attend in September, mark your calendars for the next session, February 18-22, 2019!

Compete Through Service Symposium

March 2020 – Dates to be Confirmed
Hilton Scottsdale Resort and Villas
Scottsdale, Arizona

The annual Compete Through Service Symposium is only conference of its kind that brings the most innovative minds in business and engaging academic thought leaders together to advance the science of service. It is where you will experience in-depth education specifically designed to help you face the challenges of competing and profiting through service. For information on our recent 2018 program, visit

QUIS 16, The International Research Symposium on Advancing Service Research
and Practice

Hosted by CTF, Service Research Center, Karlstad University, Sweden in Conjunction with the Center for Services Leadership, W. P. Carey School of Business, Arizona State University
June 10-13, 2019
Karlstad, Sweden

Since 1988, the QUIS symposium brings together the best interdisciplinary academic research and management practices in a forum to advance the study of service as a field. For more information and call for abstracts details, visit