Online Service Leadership Courses and Certificate in Customer Experience

The CSL offers online courses designed to provide education in the area of services leadership and excellence.  These courses are developed by world-renowned academic faculty and are specifically tailored for those interested in learning how to compete and grow through the use of service and services. For details on all courses currently being offered, visit:


Strategic Service Institute

March 5-7, 2017 – Module 1: Service Management
March 7-9, 2017 – Module 2: Advanced Service Leadership
W. P. Carey School of Business

The CSL revolutionizes service education with SSI, the only program providing an on-campus, executive education experience in service excellence. The Institute offers a rigorous examination of operational frameworks, pragmatic steps to achieve successful implementation and a strong interactive format in which participants are encouraged to share current issues they face and develop action plans to deal with these challenges. For details and information visit:

Compete Through Service Symposium

October 24-26, 2018
Hilton Scottsdale Resort and Villas
Scottsdale, Arizona

The annual Compete Through Service Symposium is only conference of its kind that brings the most innovative minds in business and engaging academic thought leaders together to advance the science of service. It is where you will experience in-depth education specifically designed to help you face the challenges of competing and profiting through service. Visit for updates regarding the 2019 program. For information on the recently concluded 2017 program, visit: