Stan Phelps Little things make a big difference in customer experience. In this keynote presentation, Stan shares the key ingredients of creating signature added value. We'll cover the 12 different types of purple goldfish in the two main categories of value and maintenance. Little extras such as the importance of follow up and how to handle mistakes. Stan is very engaging and will challenge you to think about how to position your services/service experience to customers in some new ways. This…
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The CSL's Fall Board Meeting event will be taking place Thursday, November 7th and the morning of Friday, November 8th. CSL board member, the Phoenix Convention Center, has agreed to host this event and we appreciate their generosity! https://www.phoenixconventioncenter.com/ They have a beautiful facility in the heart of downtown Phoenix. To register visit: https://www.eiseverywhere.com/fall2019boardmeeting (Members of the CSL Board only.) The overall agenda is as follows: Thursday, November 7th - 9:00 to 3:00 - Will be a board member hosted…
Find out more »(Note: This is a CSL Board member and invitation only event.) CSL Board, special guests, faculty, and staff will join in this Zoom call to discuss current topics in service leadership. The call leaders will be Stephanie Trunzo, General VP, Transformation & Offerings for Oracle and Dr. Tuure Tuuanen, Professor of Computer Science and Information Systems and Vice Dean of Research from the University of Jyväskylä, Finland. In her role at Oracle, Stephanie leads the continued shift to an…
Find out more »Professor Len Berry This is a private CSL board and special guests only event. The CSL, along with CSL Member firm Mayo Clinic, are hosting a day long event, featuring Dr. Len Berry, a distinguished member of our faculty network, and a pioneer in the field of customer experience. Len has done extensive work with Mayo on managing their patient experience. He will be presenting on "Management Lessons from Mayo: Inside one of the World's Most Admired Service Organizations". We…
Find out more »January 13th, 2022 10:00 to 11:30 Mountain Time This meeting will cover the "New Workforce". We will be delving into and around the New Workforce as well as the hybrid workplace, the Great Resignation, etc. During the meeting we will be dividing into our smaller, faculty-led discussion groups. This meeting is for CSL board and liaisons only. RSVP via the Outlook calendar invite from Alicia Holder, Alicia.Holder@asu.edu.
Find out more »February 22nd – 10:00 to 11:30 Mountain, Thought Leadership Call This is a private event for CSL Board and Board Liaisons. Mark your calendars, topic and details coming soon.
Find out more »Pre-Symposium CSL Board Meeting, Memorial Union, Tempe Campus - please hold the dates, more details to come!
Find out more »CSL Board Thought Leadership Call – We will be holding our quarterly leadership call exclusively for our CSL Board, Liaisons, and network. The topic is TBD.
Find out more »Note: This event is exclusive to CSL Board Members and invited guests. The Fast Paced World of Technology and Leadership Advice to Survive: In this session, H. Brent Baker, Sr., Maj Gen (Ret), USAF and VP of Global Industry Markets, PTC, will describe the technology changes he’s witnessing in the world of software and in particular through the lens of digital transformation. Then, he will discuss some “time honored and enduring” leadership tips to survive and even thrive in these…
Find out more »We are currently arranging a special field trip for members of our CSL Board, their Liaisons, and special guests in Seattle, hosted by our board partner, Starbucks. More details to come. Note: This event is for CSL Board members only and special guests. More details coming soon, for now please the date, July 28, 2022 and we will communicate more information as we get closer. We hope you can join us!
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