Analytics in Services: Actions Versus Talk

The INSIGHT Group / CSL CTS Symposium Survey Panel By Ed Petrozelli By all accounts, the use of big data and analytics is exploding. Ironically, relatively little hard analysis has been done to assess exactly how it is being applied, and to what effect – especially as it relates to services. So, as has been …

25th Annual Compete Through Service Symposium Recap in Pictures

Compete through Service Symposium is an annual event hosted by the Center for Services Leadership at W. P. Carey School of Business, ASU. It brings insights from inspirational business and academic thought leaders on competing profitably through service.

Meet the Center for Services Leadership Team

To kick off the 2014 Compete Through Service symposium, we would like to introduce you to our team. We look forward to connecting with you this week at the symposium! Meet Mary Jo Bitner: What is your favorite place to visit in Arizona?   Flagstaff, in the summer or fall. Other than ASU, what college team …

Center for Services Leadership Presents the 24th Annual Compete Through Service Symposium

Compete Through Service Symposium featured in AZ Business Magazine:  “Now in its 24th year, the Compete Through Service Symposium, hosted by the Center for Services Leadership at the W. P. Carey School of Business at Arizona State University,  brings together the most innovative business minds and visionary thought leaders in engaging, enlightening environment to share ideas that …