Tag: CSL

Analytics in Services: Actions Versus Talk

The INSIGHT Group / CSL CTS Symposium Survey Panel By Ed Petrozelli By all accounts, the use of big data and analytics is exploding. Ironically, relatively little hard analysis has been done to assess exactly how it is being applied, and to what effect – especially as it relates to services. So, as has been …

Meet the Center for Services Leadership Team

To kick off the 2014 Compete Through Service symposium, we would like to introduce you to our team. We look forward to connecting with you this week at the symposium! Meet Mary Jo Bitner: What is your favorite place to visit in Arizona?   Flagstaff, in the summer or fall. Other than ASU, what college team …

Meet the Center for Services Leadership Team!

As the 24th Annual Compete Through Service Symposium approaches, we thought we would take a few minutes to introduce you to the CSL team. Now that you know us, we’d love to talk to you more at the symposium! Name:  Mary Jo Bitner Where are you from? My home town is Seattle, Washington where I grew …