ServiceFriday: Interesting Reads for Service and Beyond

This week we are doing something a little different for ServiceFriday. We are featuring the top three blog posts from the CSL that deliver relevant and compelling content for service science. The posts consist of a case study on branding and service experience, an article on customer co-creation, and a webinar on leveraging data and …

Driving Business Value from Digital Transformation

Webinar with Dr. Michael Wade, Professor of Innovation and Strategy and Cisco Chair in Digital Business Transformation, at IMD Business School, located in Lausanne, Switzerland and Director of the Global Center for Digital Business Transformation, an IMD and Cisco Initiative Author of Digital Vortex: How Today’s Market Leaders Can Beat Disruptive Competitors at Their Own Game …