– Interview conducted and post written by Jack Lechich for the Center for Services Leadership On October 25, the Hanken School of Economics in Helsinki, Finland conferred the CSL’s own Executive Director Emeritus Mary Jo Bitner an Honorary Doctor of Hanken for her contributions as a leader and pioneer in the development of the service …
We are excited to announce our second guest in the CSL’s webinar series, “A Conversation With …”. The series highlights insights from distinguished service leaders in Academia and Industry. The live webinar, exclusively for our board members and CSL network members, will take place on Thursday, August 29 at 9:00 a.m. (AZ/PT) with CSL Executive …
By Robert F. Lusch There is no other Business than a Service Business Ingrained in our mindset, through schooling, industry practices and government accounting is the belief that the economy consists of primary or extractive industries such as mining, fishing, forestry and farming; secondary industries such as manufacturing which takes the outputs from primary industries …
