Tag: service strategy

Service in a Time of Rapid Change: The Unthinkable Happens…What Next?

– Written by Elizabeth Farquhar, Writer and Editor, for the Center for Services Leadership As sucker punches go, this coronavirus pandemic was a championship blow. Some companies would probably agree with boxer Mike Tyson, who said “everyone has a plan until they get punched in the face.” This is a historic moment, but we have …

Chart Your Way to Services Growth

Companies are looking for practical measures that will help them grow through services and customer solutions beyond their traditional product core. In this series, Center for Services Leadership Co-Executive Director Wolfgang Ulaga takes us through a road map for building a B2B service and solution business. Part One: Is your firm on the fastest route …