Meet the Center for Services Leadership Team!

As the 24th Annual Compete Through Service Symposium approaches, we thought we would take a few minutes to introduce you to the CSL team. Now that you know us, we’d love to talk to you more at the symposium! Name:  Mary Jo Bitner Where are you from? My home town is Seattle, Washington where I grew …

Targeting Gen Y? Look Before You Leap

By Ruth N. Bolton Gen Y, or the Millennials, are frequently described as narcissistic compared with previous generations; they “want it all” and “want it now.”  Yet, we are also told that they have higher levels of civic engagement – just look at the Arab Spring! Can both be true? Is it even possible to …

Transitioning Services from Free to Fee – How Social Networks are Making it Work

By Kristie Dickinson What would it take to convince you to pay for services on Facebook? What about LinkedIn? Or Classmates.com? In today’s world of “try now, buy later” premium models, it’s harder than ever to sway social networkers to upgrade to premium services. There is certainly a recipe for success, but what is the …