“The exposure to the speakers and having access to their expertise has been beneficial. Each of them is an expert in different areas of service… I am coming out with a larger appreciation of service and how it applies to what I do.” – Stacy Polonicoff, Sr. Manager of Client Solutions, The Co-operators “The …
We had another engaging educational program this year! The 3 day event was packed with insightful and dynamic presentations by business and academic thought leaders, small group discussions and networking events. We were excited to welcome teams from over 20 companies who joined us for Services Leadership Institute at W. P. Carey School of Business …
The CSL’s member companies and board members are key partners and contributors to the Center. We are happy to announce our most recent partnership with Philips Lighting, a leading provider of solutions and applications for both professional and consumer markets. Philips has a strong motivation for partnering with the Center and notes that the rapidly …
JOIN US ON A SERVICE EXPEDITION: Exploring Services from the Customer’s Point of View on January 15th, 2016! We invite you to experience a set of integrated service design frameworks that, when used together, are a powerful tool for creating and sustaining customer experience that is aligned with your organization’s brand and customer experience strategy 1. Service …
Thank you everyone who attended Compete Through Service Symposium this year! You made it another great event! Mark your calendars for the next year’s Symposium, which will take place on October 26-28th, 2016. We look forward to seeing you there!
In preparation for the 29th annual Services Leadership Institute (SLI), March 30 – April 1st, 2015, we sat down with Doug Olsen, SLI Faculty Director and Associate Professor of Marketing at W.P. Carey School of Business, ASU, to talk about some of the highlights of this year’s program. 1. This year marks the 29thoffering of the Service Leadership Institute. I …
If you attended Compete through Service symposium then you had an opportunity to hear excellent presentations by Bruce Temkin and Derrick Hall about Customer Experience. In this post, Bruce Temkin talks about his interview with Arizona Diamondbacks CEO Derrick Hall and highlights some of the main ideas Derrick Hall shared with the symposium attendees.
Bruce Temkin, one of the speakers at the Compete Through Service Symposium, shares his takeaways from the presentation by Mike Gathright, Director of Americas Customer Services at Amazon.com
Compete through Service Symposium is an annual event hosted by the Center for Services Leadership at W. P. Carey School of Business, ASU. It brings insights from inspirational business and academic thought leaders on competing profitably through service.
To kick off the 2014 Compete Through Service symposium, we would like to introduce you to our team. We look forward to connecting with you this week at the symposium! Meet Mary Jo Bitner: What is your favorite place to visit in Arizona? Flagstaff, in the summer or fall. Other than ASU, what college team …
