Edge: Helping Youth Get that First Job

The Center for Services Leadership is helping develop a customer service curriculum aimed at youth between the ages of 16 and 24 who are not in school and not working. This is the first time that the Center is involved in delivering customer service education to those who will man the front line. The music …

Top Echelon: Journal of Service Research

Academic research is a deep vein of insights for business. The best research inspires further academic inquiry, and as the new ideas move into the practice of business via the popular press, textbooks, classrooms and executive education, research proves itself a well-spring of innovation. In June, the Journal of Service Research (JSR) was ranked No. …

Mary Jo Bitner and Stephen Brown Receive Grönroos Award 2017

We are very excited to share that CSL’s Co-Executive Director Mary Jo Bitner and CSL’s Distinguished Faculty and the former CSL’s Executive Director Stephen Brown were selected for the prestigious Grönroos Award. The Grönroos Award acknowledges pioneering and innovative advancements in service research in the spirit of the Nordic School of Marketing thought.  Professor Mary Jo Bitner was recognized …

How Do You Make Business Personal for New Employees?

W. P. Carey School of Business, Where Business is Personal ASU’s W. P. Carey School of Business is committed to creating an experience for our students that’s uniquely their own by building a tight-knit community through small classes, team-based learning, and individualized attention every step of the way.  As one of the largest business schools in the country, we recognize that …

Congratulations to the Winners of 2017 Young Scholar Research Competition

The Arizona State University Center for Services Leadership and the Co-Chairs of the Third Annual Organizational Frontline Symposium (February 2017) are pleased to announce the awards for 2017 Young Scholar Research Competition. The competition accepted research proposals focused upon ‘frontline’ topics, and the lead author was required to be either a current doctoral student or …

Join the CSL for our Strategic Service Institute

The Center for Services Leadership is continuing its role as a leader in service education with the announcement of the Strategic Service Institute (SSI), March 13-17, 2017. SSI is the only program that provides an immersive executive education experience that focuses on the delivery of service excellence.  The development of this new format is the …

Services Leadership Institute

“The exposure to the speakers and having access to their expertise has been beneficial. Each of them is an expert in different areas of service… I am coming out with a larger appreciation of service and how it applies to what I do.” – Stacy Polonicoff, Sr. Manager of Client Solutions, The Co-operators    “The …