One of the biggest challenges facing companies right now is how to keep a distributed workforce motivated and productive. For some employees working from home is a gift. It beats the traffic, trains and planes it takes to get where you need to be, and employees feel more focused than ever. For others, however, it is …
– Written by Jack Lechich for the Center for Services Leadership “Leadership is the capacity to translate vision into reality.” That quote belongs to Warren Bennis, a renowned scholar and author who immersed himself in the field of leadership studies for nearly the entirety of his life. Bennis wrote several books about leadership and later …
Believe it or not, the Academy Awards (commonly known as the Oscars) do not have set criteria for what distinguishes a leading actor from a supporting actor. However, unlike the Academy, the criteria for a lead actor and supporting actor in frontline employees (FLE) are very clear in regards to service innovation. The leading role …
