Black Friday shopping used to be a more chaotic and entertaining experience than it is nowadays and a large reason why things have changed has been the steady decrease in physical consumers showing up to stores. This is largely due to the soaring popularity of e-commerce which allows consumers to buy goods and services from …
Online retail has taken over the service industry and with new technology being consistently developed, it is not going anywhere anytime soon. One issue common among online retailers is customers’ perceived quality (PQ) decreasing upon receiving and interacting with the physical product. This ultimately leads to lower customer satisfaction and often causes financial woes for …
E-commerce platforms such as Amazon offer essentially anything and everything a person could want or need within a few clicks of the mouse, or a few taps on a smartphone. Yet despite all of the convenience of online shopping, customers are not physically able to interact with the products prior to making a purchasing decision. …
