– Written by Elizabeth Farquhar, Writer, Editor for the Center for Services Leadership One afternoon recently, marketing professor Leonard Berry paused in the middle of grading final papers and exams to describe our current frightening landscape: one million-plus COVID-19 cases, more than 60,000 deaths, unemployment growing to near-depression levels, and businesses shutting down—some never to …
We are excited to announce our second guest in the CSL’s webinar series, “A Conversation With …”. The series highlights insights from distinguished service leaders in Academia and Industry. The live webinar, exclusively for our board members and CSL network members, will take place on Thursday, August 29 at 9:00 a.m. (AZ/PT) with CSL Executive …
Strategic Service Institute: Is Your Firm Agile? What does success look like in our fast evolving environment? If you are picturing only the service delivery that is currently wowing your customers, you might find rough road ahead. “Companies and their leaders must be evolving one service while at the same time thinking about the next,” …
Welcome to the CSL’s “ServiceFriday”. Each Friday we post three summaries from some of our favorite sources from research literature, news articles, blogs, and more. The posts are curated to cover topics that are interesting, relevant, and thought provoking in the realm of service, business, education, and beyond. If you like our blog and posts, …
