Using Data to Look Out for Customers

– Written for the Center for Services Leadership by Elizabeth Farquhar Some companies responded to the cascade of threats and challenges of the past year by turning inward. The long game for those firms will be more exposure during future shocks because they learned little about their environment this time. Graybar, a Fortune 500 company …

Service in a Time of Rapid Change Series: Supply – The Long Pole in the Tent

– Written by Elizabeth Farquhar for the Center for Services Leadership Emergency response is nothing new to National Industries for the Blind (NIB). NIB, the nation’s largest employment resource for those who are blind, provides work to 6,000 people who are blind, including many veterans. It is one of the three central nonprofit agencies designated …