January 13th, 2022 10:00 to 11:30 Mountain Time This meeting will cover the "New Workforce". We will be delving into and around the New Workforce as well as the hybrid workplace, the Great Resignation, etc. During the meeting we will be dividing into our smaller, faculty-led discussion groups. This meeting is for CSL board and liaisons only. RSVP via the Outlook calendar invite from Alicia Holder, Alicia.Holder@asu.edu.
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The 17th International Research Symposium on Service Excellence in Management (QUIS17) “Reimagining Service to Enhance Human Work and Life“ NEW DATES: January 28 to 31, 2022 Vin University, Ha Noi, Vietnam The world’s best conference on service management is coming to the most exciting location in South East Asia! Since 1988, the QUIS symposium brings together the best interdisciplinary academic research and management practices in a forum to advance the study of service management, service-dominant logic, service leadership, customer experience,…
Find out more »February 22nd – 10:00 to 11:30 Mountain, Thought Leadership Call This is a private event for CSL Board and Board Liaisons. Mark your calendars, topic and details coming soon.
Find out more »March 9-11, 2022 – McCord Hall, W. P. Carey School of Business, Arizona State University Tempe Campus The Strategic Service Institute is geared toward managers responsible for the implementation of service strategies such as satisfaction programs or managing service teams. Participants will come away with an understanding of service delivery and execution as well as a deeper, more strategic comprehension of how to strategically advance service leadership within their organization. For details visit wpcarey.asu.edu/institute.
Find out more »Pre-Symposium CSL Board Meeting, Memorial Union, Tempe Campus - please hold the dates, more details to come!
Find out more »CSL Services Summit – Services in a Changing World April 7, 2022 9:30 a.m. – 4:30 p.m. Arizona State University Tempe Campus – Memorial Union Sponsored By: The CSL Services Summit is a by-invitation-only event that brings the business and academic community together to envision what services can become in the midst of the major changes the world is experiencing. Held on the ASU Tempe campus, the day will consist of conversations with faculty, business leaders and our top…
Find out more »CSL Board Thought Leadership Call – We will be holding our quarterly leadership call exclusively for our CSL Board, Liaisons, and network. The topic is TBD.
Find out more »Note: This event is exclusive to CSL Board Members and invited guests. The Fast Paced World of Technology and Leadership Advice to Survive: In this session, H. Brent Baker, Sr., Maj Gen (Ret), USAF and VP of Global Industry Markets, PTC, will describe the technology changes he’s witnessing in the world of software and in particular through the lens of digital transformation. Then, he will discuss some “time honored and enduring” leadership tips to survive and even thrive in these…
Find out more »We are currently arranging a special field trip for members of our CSL Board, their Liaisons, and special guests in Seattle, hosted by our board partner, Starbucks. More details to come. Note: This event is for CSL Board members only and special guests. More details coming soon, for now please the date, July 28, 2022 and we will communicate more information as we get closer. We hope you can join us!
Find out more »Service Process & Innovation Sprint Online: An accelerated and LIVE online program to design, repair, or rebuild your customer-facing services for lasting growth September 26-30, 2022 The CSL's Service Sprint is a fully online and live interactive program to address your organization's need to adapt, renew, and upgrade your service design and innovation processes. The program is designed to help you apply what you learn to a unique service design challenge. You will come away with an action plan for…
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