Written by Elizabeth Farquhar for the Center for Services Leadership In 2019, author and lecturer Stan Phelps logged 155,000 miles on Delta, doing as many as four presentations a week, all in different cities. But in early March, the COVID-19 pandemic shut down conventions and business meetings along with the rest of the world, and …
One of the biggest challenges facing companies right now is how to keep a distributed workforce motivated and productive. For some employees working from home is a gift. It beats the traffic, trains and planes it takes to get where you need to be, and employees feel more focused than ever. For others, however, it is …
By Terry Cain EVERY EMPLOYEE, EVERY MINUTE, EVERY DAY…Making memorable moments for our customers…yeah, right!!! This idea of ‘culture eating strategy for breakfast’ applies to having a consistent customer experience via a consistency in the culture. Our cultures have cycles of virtue and cycles of vicious. Which cycle are you in? The Virtuous Cycle of …
Interviewed by Donna Stone Ray Barton is the Chairman and former CEO of Great Clips. I had the opportunity to talk to him about how he built Great Clips into the world’s largest salon brand. Here are some of the key takeaways from our conversation. You can hear more of Ray’s insights at the Compete …
