Welcome to the CSL’s “ServiceFriday”. Each Friday we post three summaries from some of our favorite sources from research literature, news articles, blogs, and more. The posts are curated to cover topics that are interesting, relevant, and thought provoking in the realm of service, business, education, and beyond. If you like our blog and posts, we’d also love it if you’d share with your networks!

This Week’s ServiceFriday Posts: April 26, 2019

Am I Doing It Right? The Importance of Employee Feedback Seeking Behavior
Important factors behind feedback seeking behavior from frontline service employees.  

Six Key Terms to Attaining Brilliance in Health Service Management
Research on healthcare professionals’ perceptions of what contributes to excellence in healthcare delivery.

How Much is Too Much? Helicopter Employees Might Bring You Crashing Down
Ways in which going above and beyond might not carry a positive customer response.