Feedback seeking behavior, or FSB, is a proactive way in which employees can seek out feedback from managers and supervisors to improve work performance. Seeking feedback also goes a long way to establish trust among employees and to build solid relationships within an organization. For managers, it is important to understand the factors behind what …
Excellence in health services management is a goal that many health care organizations, hospitals, and other medical care facilities aspire to. Yet, achieving that excellence is not necessarily easily attainable. This begs the question, what are the key factors that characterize not only excellence, but “brilliance” within the field of health care management? Recent research …
Just as children might feel smothered by overprotective parents, recent research published in the Journal of Service Research has identified that there are similar effects on the relationship between customers and front line employees. “Our findings suggest a ‘latitude of acceptance’ for employee extra effort. Extra effort, exemplified in employee extra-role behavior, can elicit the …
Welcome to the CSL’s “ServiceFriday”. Each Friday we post three summaries from some of our favorite sources from research literature, news articles, blogs, and more. The posts are curated to cover topics that are interesting, relevant, and thought provoking in the realm of service, business, education, and beyond. If you like our blog and posts, …
Welcome to the CSL’s “ServiceFriday”. Each Friday we post three summaries from some of our favorite sources from research literature, news articles, blogs, and more. The posts are curated to cover topics that are interesting, relevant, and thought provoking in the realm of service, business, education, and beyond. If you like our blog and posts, …
