Welcome to the CSL’s “ServiceFriday”. Each Friday we post three summaries from some of our favorite sources from research literature, news articles, blogs, and more. The posts are curated to cover topics that are interesting, relevant, and thought provoking in the realm of service, business, education, and beyond. If you like our blog and posts, …
In the past decade, few industries have grown as much as the sharing economy services (SESs) industry. SESs use cloud-based technology to match customers with providers that offer services such as house rentals, car rides and labor tasks. Some of the more popular SESs include Uber, Lyft, and Airbnb. Technological advances have helped lead to …
It’s cheaper to keep a customer then to attain a new one is how the old saying goes, but what happens when the time comes for service providers to divest from customer service contracts? Divestment occurs by contract demotion (cutting back services) or termination and “is not based on mutual agreement but solely on the …
Welcome to the CSL’s “ServiceFriday”. Each Friday we post three summaries from some of our favorite sources from research literature, news articles, blogs, and more. The posts are curated to cover topics that are interesting, relevant, and thought provoking in the realm of service, business, education, and beyond. If you like our blog and posts, …
