– Written by Jack Lechich for the Center for Services Leadership Saturday Night Live has produced a grand amount of hilarious, gut-splitting moments since its inception way back in 1975, with many of these moments coming in a fictional service setting. One such moment has gone on to live in the annals of comedic history …
Business leaders understand what Greek philosopher Heraclitus proclaimed more than 2500 years ago: the only constant is change. But it matters whether that change is evolutionary or explosive, and response to the global health threat that is COVID-19 has produced change of the latter variety. Leslie Paulson leads the Servigistics business unit in the technology …
– Written by Elizabeth Farquhar, Writer and Editor, for the Center for Services Leadership As sucker punches go, this coronavirus pandemic was a championship blow. Some companies would probably agree with boxer Mike Tyson, who said “everyone has a plan until they get punched in the face.” This is a historic moment, but we have …
– Written by Elizabeth Farquhar, Writer, Editor for the Center for Services Leadership One afternoon recently, marketing professor Leonard Berry paused in the middle of grading final papers and exams to describe our current frightening landscape: one million-plus COVID-19 cases, more than 60,000 deaths, unemployment growing to near-depression levels, and businesses shutting down—some never to …
Black Friday shopping used to be a more chaotic and entertaining experience than it is nowadays and a large reason why things have changed has been the steady decrease in physical consumers showing up to stores. This is largely due to the soaring popularity of e-commerce which allows consumers to buy goods and services from …
