Black Friday shopping used to be a more chaotic and entertaining experience than it is nowadays and a large reason why things have changed has been the steady decrease in physical consumers showing up to stores. This is largely due to the soaring popularity of e-commerce which allows consumers to buy goods and services from …
– Written by Jack Lechich for the Center for Services Leadership The year is 2020 and being an Instagram model is now a profession. While it might seem that everyone is attempting to be an influencer or trendsetter in some capacity nowadays, not everyone can be. One’s identity in terms of which trendsetter group (i.e. …
– Written by Jack Lechich for the Center for Services Leadership IKEA is a furniture retailer that has become world renowned for many reasons, including the frequency in which customers get lost in their stores which are known to be as expansive as the Palace of Versailles. One of the main reasons that IKEA has …
– Written by Jack Lechich for the Center for Services Leadership If it’s true that nobody likes to be left out, then this author really wishes tomorrow’s date, February 29, could talk because just imagine everything that that particular date has missed out on. Being excluded from every person’s calendar for 3 years straight does …
– Written by Jack Lechich for the Center for Services Leadership Rodney Dangerfield, Robin Williams, Jerry Seinfeld, Dave Chappelle and Chris Rock all have one thing in common – other than being some of this author’s all-time favorite stand-up comedians – and that commonality is that people flock(ed) to them. But even more recent comedians …
– Written by Natalie Both for the Center for Services Leadership In a competitive market, there are many different barriers companies may face. What has been found to be the most problematic however, is changing customer demands. The age of mass production has passed, and now more than ever, consumers expect “personalized, immediate service at affordable …
– Written by Jack Lechich for the Center for Services Leadership Shortly after arriving at ASU, I met one of my most quirkiest and hilarious friends who also happens to be Sparky. Obviously I cannot divulge the identity of our favorite Sun Devil, but I will let you know one thing about him: when he’s …
