– Written by Jack Lechich for the Center for Services Leadership Saturday Night Live has produced a grand amount of hilarious, gut-splitting moments since its inception way back in 1975, with many of these moments coming in a fictional service setting. One such moment has gone on to live in the annals of comedic history …
Black Friday shopping used to be a more chaotic and entertaining experience than it is nowadays and a large reason why things have changed has been the steady decrease in physical consumers showing up to stores. This is largely due to the soaring popularity of e-commerce which allows consumers to buy goods and services from …
– Written by Jack Lechich for the Center for Services Leadership “Leadership is the capacity to translate vision into reality.” That quote belongs to Warren Bennis, a renowned scholar and author who immersed himself in the field of leadership studies for nearly the entirety of his life. Bennis wrote several books about leadership and later …
– Written by Jack Lechich for the Center for Services Leadership The year is 2020 and being an Instagram model is now a profession. While it might seem that everyone is attempting to be an influencer or trendsetter in some capacity nowadays, not everyone can be. One’s identity in terms of which trendsetter group (i.e. …
– Written by Jack Lechich for the Center for Services Leadership IKEA is a furniture retailer that has become world renowned for many reasons, including the frequency in which customers get lost in their stores which are known to be as expansive as the Palace of Versailles. One of the main reasons that IKEA has …
– Written by Jack Lechich for the Center for Services Leadership If it’s true that nobody likes to be left out, then this author really wishes tomorrow’s date, February 29, could talk because just imagine everything that that particular date has missed out on. Being excluded from every person’s calendar for 3 years straight does …
–Written by Jack Lechich for the Center for Services Leadership According to the UN Refugee Agency, in 2019 there were 70.8 million people forcibly displaced worldwide. 25.9 million of these people, over half of whom are under the age of 18, were forced to become refugees and that number is only growing. Refugees often face …
– Written by Jack Lechich for the Center for Services Leadership Rodney Dangerfield, Robin Williams, Jerry Seinfeld, Dave Chappelle and Chris Rock all have one thing in common – other than being some of this author’s all-time favorite stand-up comedians – and that commonality is that people flock(ed) to them. But even more recent comedians …
